Frequently Asked Questions

Find answers to common questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 3-7 business days. Express shipping (2-3 days) is available at checkout.

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping times vary by location (7-21 business days).

Is free shipping available?

Yes! Free standard shipping on all orders over $150 within the US.

Returns & Exchanges

What is your return policy?

We offer 30-day returns on unworn, unwashed items with tags attached. Returns are free within the US.

How do I exchange an item?

Contact our support team at support@torodenim.com to initiate an exchange. We'll provide a prepaid return label.

Product Care

How should I wash raw denim?

Wait 6-12 months before first wash. Turn inside out, cold water, gentle cycle. Hang dry. This preserves indigo and develops authentic fading patterns.

Will raw denim shrink?

Raw denim may shrink 1-2 inches in length and 0.5-1 inch in waist with first wash. We recommend sizing up if you plan to wash frequently.

Do you offer repair services?

Yes! We offer lifetime repairs on all Toro Denim products. Contact us for details.

Sizing & Fit

How do your jeans fit?

Our fits range from slim to relaxed. Check individual product pages for detailed measurements and fit guides.

Should I size up or down?

For raw denim, we recommend your true size or one size up if you plan to wash. For pre-washed denim, true to size works best.

Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery (select regions).

Is my payment information secure?

Yes! We use SSL encryption and never store your full payment information.

Still Have Questions?

Our customer support team is here to help

Contact Us

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